--   Sitemap. I do ITIL / ISO 20000 trainings and consulting projects, and I have to admit that many people share that thought. For full functionality of this site it is necessary to enable JavaScript. your own business – i.e., what you are doing, what kind of services you are providing, what is the market or competition, etc. [2] R: Responsible i.S.d. Überblick Asset lifecycle management for service-oriented architectures. Usually, this tool covers more than the SACM process, but it’s the Service Asset and Configuration Manager who is responsible for making sure that SACM is properly implemented in such tool. Access ITIL/ISO 20000 tools created for easier implementation of IT service management. Careful change management helps reduce the risk exposure and disruption proactively when new changes are instituted within the organization, its operations and technologies. ISO 20000 sets direct requirements for such interfaces. Someone with change management responsibilities may also be a developer or team lead. Copyright © 2020 Advisera Expert Solutions Ltd, instructions how to enable JavaScript in your web browser, Three main activities to set up ITIL Service Asset and Configuration Management, How to use ITIL to prepare the Service Asset & Configuration Management Plan, ITIL Incident Management – How to separate roles at different support levels, Major Incident Management – when the going gets tough…, ITIL Processes and Functions – the breakdown, Free tools for ITSM – supporting IT Service Management for zero tool cost, Identifying context of the organization according to ISO 20000, 12 steps in the transition from ISO 20000 2011 to 2018 revision, List of mandatory documents required by ISO 20000-1 (2018 revision), COBIT, ITIL and ISO 20000 – The main differences, Overview of ISO 20000:2018 structure and requirements, Making sure that process activities are performed as planned, Monitoring activities and process performance, Identifying and managing improvement initiatives (process related, activity related… etc.). --   Microsoft®, Word™, Excel®, SharePoint® and Visio® are registered trademarks of Microsoft Corp. ARIS™ and IDS Scheer are registered trademarks of Software AG. A management report that shows differences between the recorded and actual status of CIs reveals weaknesses in the tracking process. Since you need to have one, it’s logical to make the best of it. A RACI matrix ("responsibility assignment matrix") provides a summary of the ITIL roles and their levels of responsibility in the ITIL processes; it defines the following responsibilities: R - Responsible, A - Accountable, C - Consulted and I - Informed. Prozess-Beschreibung It’s better not to miss that opportunity. Numerous aspects of maintaining and configuring Service Assets are described in this process, but many IT organizations fail to understand them. Service Asset and Configuration Management. The main responsibility of the Asset Manager is to track and control all of the assets in an organization’s IT infrastructure. Implement an IT Service Management System compliant with ISO 20000. But, this is not as static as it seems. Other objectives of SACM (ITIL V3) are: In other cases, processes may be slowly built into and shared among existing teams. The activities and process objectives of ITIL Configuration Management are broadly identical in ITIL V3 and V2. ITIL®-Prozesslandkarte & ITIL®-Wiki | Aktuelles: Verantwortlichkeits-Matrix: ITIL Configuration Management, ITIL Service Asset & Configuration Management, Configuration Management Databases (CMDBs), Kennzahlen (KPIs) zum Service Asset Management & Configuration Management, https://wiki.de.it-processmaps.com/index.php?title=Service_Asset_and_Configuration_Management&oldid=9503, Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Germany License, Prozessziel: Definieren und Pflegen der dem, Prozessziel: Durchführen regelmäßiger Checks, mit denen sichergestellt wird, dass die im, Eine Anforderung aus einem Service-Management-Prozess zur Änderung der, Ein Verzeichnis der Regelungen, die bestimmen, wer Struktur und Inhalt des, Configuration Items (CIs) können unterschiedlichen Typs sein: Fast immer deckt das. Diese Seite wurde zuletzt am 30. 441 x 506 … IT Procurement Manager is accountable for the asset procurement process and operations. Talk to our main ITIL/ISO 20000 expert, who is here to assist you in your implementation. Quite the contrary – SACM is involved in almost all daily activities related to the service. Well, that’s another story. The SACM process has a strong interface to corporate finance and assets employees use, like PCs, printers, servers, network devices, etc. SIAM™ is a registered trademark of EXIN. The Service Asset and Configuration Manager has much broader reach in ITIL, as well as ISO 20000. This role has the ability to delete incidents, problems, changes, and other related entities when both the itil and itil_admin roles are assigned. To avoid theoretical explanations, just ask people involved in, e.g., Incident Management (e.g., incident diagnosis) or, even better, Change Management (e.g., change evaluation/assessment, planning, etc.). Both ITIL and ISO 20000 emphasize the importance of this process. There is no one right model for assigning change management responsibilities. Juli 2020 um 15:47 Uhr bearbeitet. Branimir Valentic Die Definitive Media Library (DML) ist eine abgesicherte logische Bibliothek, in der die freigegebenen Versionen für alle Medien-CIs vorgehalten und abgesichert werden. 2. [1] A: Accountable i.S.d. Identifying and analyzing patterns of business activity to find out the levels of demand that will be placed on a service. ITIL Configuration Management umfasst die folgenden Teil-Prozesse: Configuration-Identifizierung (Configuration Identification), Configuration-Steuerung (Configuration Control). www.slideshare.net. Execution of the procurement operations (bidding, selection of the suppliers, quoting prices, negotiating the contract… 1). --   COBIT® is a registered trademark of ISACA. Nach ITIL 2011 wurden die Prozess-Schnittstellen in Configuration Management angepasst - in Übereinstimmung mit der neuen Prozess-Struktur in Service Transition. This will include definition of scope (e.g., whole company), definition of Configuration Items (CIs – service assets that need to be managed to deliver the service), creation of interfaces to other processes, and planning related to the tools that will support the SACM process activities (e.g., requirements definition, vendor selection, integration with other tools, preparation for the implementation, setup of the tool, etc.). 728 x 546 jpeg 146kB. Therefore, policies and detailed procedures (again, the Service Asset and Configuration Manager has to make sure they exist) needs to be in place in order to ensure that everyone knows what to do and what is allowed (i.e., no change, addition, or deletion of a CI is possible without approval.). From the questions that I get, I have a feeling that many of you see Service Asset and Configuration Management (SACM) as complicated. To … your own organization – structure, people, know-how, and particularly, assets, i.e., CIs under your jurisdiction, tools in place – this is a great help to the Service Asset and Configuration Manager, but also his responsibility. The Business Relationship Manager role is responsible for managing and maintaining good relationships with customers, and most importantly, ensuring that the Service Catalogue is adequately meeting customer needs. The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services. Straightforward, yet detailed explanation of ISO 20000. Overview of Asset Management Firms. Experienced ITIL and ISO 20000 auditors, trainers, and consultants ready to assist you in your implementation. Free online tools to find out your level of compliance with ITIL/ISO 20000. Read my previous article Three main activities to set up ITIL Service Asset and Configuration Management to get more details about these activities. ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers.This includes all the processes and activities to … | RACI-Modells: Verantwortlich für die Ausführung bestimmter Aufgaben in ITIL Configuration Management. Assists the Asset Management process owner with proposed enhancements Identifies and fulfills specific training needs within the department Communicates changes to the Process within the department and promotes use of the changed process And since quality service delivery is all about dealing with customers, users and suppliers, the value of instituting proper roles an… ITIL uses “Service Asset and Configuration Management process,” whereas ISO 20000 uses “Configuration Management process.” The requirements of both of them are pretty similar. Implement IT Service Management practices compliant with ITIL. In fact, the 4 P’s of ITIL®Service Design include People so that should say something about how important it is to structure and organize the people involved in delivery of IT services. This task can be difficult when it is performed for the first time. I have to tell you that you are not alone. An asset manager is responsible for trading and investing assets, including bonds, stocks, and hard assets like natural gas, oil, and precious metals on behalf of their clients for them to be able to meet their investment goals. Nach ITIL 2011 wurden die Prozess-Schnittstellen in Configuration Managementangepasst - in Übereinstimmung mit der ne… ITIL Change Management Process, Roles and Responsibilities [3 comments] The ITIL Change Management process is comprehensively described within the official publications, but within this article we attempt to provide a high level overview of the stages of the Change Management process, the various roles that need to be undertaken at each stage and also details of the responsibilities. Change Management ensures that services remain scalable and reliable as business needs change. Most IT assets are going to be provided by suppliers and vendors. Definition of process, policies, and standards as per business requirements. ITIL vs ITSM: What’s the difference? To get at the difference between ITIL and ITSM, let’s first start by defining ITSM. The asset management is now enhanced withinService Asset und Configuration Management. Step 4: IT Finance Manager adjusts the Fixed Asset Register (FAR) based upon the impairment information received from the IT Asset Manager. For this purpose, the Service Asset and Configuration Manager has to clearly define responsibilities among the people involved in the SACM process, as well as their relation to other processes (e.g., Release and Deployment Management). Die folgenden ITIL-Begriffe und Acronyme (Informations-Objekte) werden in ITIL Configuration Management zur Darstellung der Prozess-Outputs und -Inputs verwendet: Configuration Manager - Prozessverantwortlicher. Figure 1: ITIL roles that can be managed by a single person, and the relationship between role and ITIL Service Lifecycle. › An Information Technology (IT) asset manager is responsible for taking a detailed inventory of his/her organization’s software and hardware assets and applying the information gathered in making the best decision concerning IT-related purchases and redistribution for the organization. Service Strategy provides guidance on clarifying and prioritizing a service provider’s investments in services. We make standards & regulations easy to understand, and simple to implement. Identification Download free white papers, checklists, templates, and diagrams. Control – This is where the Service Asset and Configuration Manager’s organizational and managerial skills are tested. We can argue whether that’s justifiable or not, but the fact is that it is so. Once you have the SACM process in place and services are running in the live environment, it’s important that the SACM process manages and keeps control over all the CIs that were defined in the scope (set in the SACM Plan). The Service Asset and Configuration Manager needs to control the identification process (e.g., audit performed occasionally). Download All ITIL Templates Step 1: IT Finance Manager creates Fixed Assets (Capital Assets) in the Fixed Asset Register (FAR). Some kind of tool, used by SACM personnel, is crucial here. The Asset Manager tags and tracks each IT asset … Service Asset and Configuration Management Tutorial. Those processes are, basically, inefficient without SACM in place. It is then the asset manager's duty to store those accurately. CMMI® and Capability Maturity Model® are registered trademarks of Carnegie Mellon University. Identification – The Service Asset and Configuration Manager is responsible for ensuring that all CIs are identified as documented in the plan. The Demand Manager is a new role introduced in ITIL 4 to execute activities related to Demand Management process. For more information on what personal data we collect, why we need it, what we do with it, how long we keep it, and what are your rights, see this Privacy Notice. USMBOK™ is a registered trademark of Virtual Knowledge Solutions International Incorporated (VKSII). Based on these three main groups of activities, the Service Asset and Configuration Manager role will have the following responsibilities: Planning – The Service Asset and Configuration Manager is responsible for ensuring that the SACM Plan (read the article How to use ITIL to prepare the Service Asset & Configuration Management Plan to learn more about the plan) is created. He/ She ensures: 1. (For more information, including Change Management benefits, roles and responsibilities, process flow, KPIs, and implementation best practices, read the Essential Guide to ITIL Change Management.) Organizations need to come up with the setup that best suits their needs. Verification and Audit – The Service Asset and Configuration Manager performs regular audits of the CMS (Configuration Management System) and verifies that all CIs match the physical infrastructure. Configuration Management according to ITIL V3 introduces the Configuration Management System (CMS) as a logical data model, encompassing several Configuration Management Databases (CMDB). There is a slight difference in the vocabulary, i.e., naming. www.slideshare.net . How can you do that? Webinar: How to get started on a Software Asset Management program. Missing CIs - The configuration management process controls the addition or removal of CIs. ITIL 2011 requires additional interfaces in Configuration Management, in line with the new structure of Service Transi… Therefore, the Service Asset and Configuration Manager has responsibility for two sets of activities: Status Accounting and Reporting – This is where the Service Asset and Configuration Manager needs to ensure that the listed status of the CI is always its actual status. The Service Asset and Configuration Management process is divided into five sub-processes: Planning Process Objective: To define the CMDB plan, including purpose, scope, and objectives. Implement ITIL® and ISO 20000 simultaneously. However, a few CIs may be lost. Here are the major Service Strategy roles: Defines Classes, naming conventions, roles and responsibilities, and interfaces with other systems. SACM is important for Release and Deployment Management, Problem Management, Capacity Management, Availability Management, Knowledge Management… etc. It manages the overall life-cycle of assets by joining financial, inventory, contractual and risk management responsibilities for strategic decision making. 728 x 583 jpeg 94kB. Asset Management Definition: Any newbie might struggle with the basis of asset management, the reason is overloaded terminologies.One of the most contented and precise definition of asset management is, “A cost effective system that is accountable for monitoring, deploying, operating, maintaining, upgrading and improvising assets of value to an entity, group or an individual. Use this free  ITIL/ISO 20000 Gap Analysis tools to check your Service Asset and Configuration Management process compliance with ITIL/ISO 20000. Roles A role is a set of connected behaviors or actions performed by a person, team or group in a specific context One person or team may have multiple roles As agreed by line management A process defines The scope of a role What triggers the behaviors or actions Therefore, the right person provides you with an excellent foundation in many other processes. Step 2: IT Asset Manager relates the fixed asset number to the corresponding assets in the Asset Management System (AMS). Straightforward, yet detailed explanation of ITIL. In ITIL 4 sind die Aktivitäten von "Service Asset and Configuration Management" weitgehend in zwei Service-Management-Praktiken enthalten - unter den neuen Bezeichnungen "IT Asset Management" und "Service Configuration Management". Mit ITIL V3 wird das Konzept des "Configuration Management Systems (CMS)" als logisches Datenmodell eingeführt, das mehrere Configuration Management Databases (CMDBs) beinhaltet. Die Aktivitäten und Prozessziele von ITIL Configuration Management sind in ITIL V2 und ITIL V3 fast identisch. RACI-Modells: Verantwortlich dafür, dass ITIL Service Asset & Configuration Management als Gesamt-Prozess korrekt und vollständig ausgeführt wird. There are many parameters that influence this answer, but consider: And, it’s not only about the SACM process. Free webinars on ITIL/ISO 20000 delivered by leading experts. Guideline on Common Financial Management Business Process 4.1 - Manage Other Capital Assets ... 595 x 408 jpeg 41kB. ITIL provides an effective framework guideline to conduct change enablement and management activities. No IT Service Management (ITSM) initiative can ever work without people. Step 5: IT Finance Manager determines th… › Every time an asset is brought in, the suppliers need to provide details for the asset. www.ibm.com. Mit ITIL V3 wird das Konzept des "Configuration Management Systems (CMS)" als logisches Datenmodell eingeführt, das mehrere Configuration Management Databases (CMDBs)beinhaltet. Ask any questions about the implementation, documentation, certification, training, etc. For example, the status of the CI can be “In test,” “Approved,” “Installed,” “Withdrawn,” “Under Maintenance”… etc. Definitionen, YaSM® is a registered trade mark of IT Process Maps GbR.ITIL®, IT Infrastructure Library® and the Swirl logo™ are registered trade marks of AXELOS Limited. Die DML besteht typischerweise aus einem oder mehreren Verzeichnis-Bereichen zur Speicherung von Dateien und physikalischen Speichern, z.B. By default, only users with the itil role can have tasks assigned to them. VeriSM™ is a registered trademark of IFDC. Deutsche Bezeichnung: Service Asset und Configuration Management, Teil von: Service Transition (Serviceüberführung), Prozess-Verantwortlicher: Configuration Manager. Therefore, asset managers are responsible for creating good relationships. This person also aids in the acquisition of IT assets. People constitute part of the resources and capabilities required to deliver quality IT services to users and customer alike. In addition to process-specific activities (I’ll explain them soon), the Service Asset and Configuration Manager has generic process manager responsibilities, which usually include: Planning, identification, and control are three main activities to set up the SACM process. Das Übersichts-Diagramm zu ITIL Configuration Management (.JPG) illustriert die wichtigsten Schnittstellen des ITIL-Prozesses (siehe Abb. If there are discrepancies, the Service Asset and Configuration Manager will need to investigate why they occur and how to prevent such situations in the future. Reports that list missing CIs allow managers to detect the misuse or theft of IT assets. Out of the various processes in ITIL V3, Service Asset and Configuration Management (SACM) remains one of the most crucial ones. According to IAITAM (International Association of IT Asset Managers), IT asset management is a set of business practices that incorporates all IT assets in an organization. Der Inhalt ist verfügbar unter der Lizenz. › However, unlike in ITIL V2, ITIL V3 has provided a detailed analysis of SACM and each of the roles in SACM. The Asset Manager manages and implements the organization’s Asset Management plan, principles, processes, policies and standards. ISO/IEC 20000® is a registered trademark of ISO. Reporting can be seen as a controlling mechanism, i.e., a tool for the Service Asset and Configuration Manager to be sure that everything is as expected. This lesson expands on how the process of service asset and configuration management (SACM) contributes to RCV practices. Welcome to lesson 3 of the ITIL Intermediate RCV tutorial, which is a part of ITIL Intermediate RCV Foundation Certification course. Even more, the SACM process goes beyond IT and ITSM. Based on these three main groups of activities, the Service Asset and Configuration Manager role will have the following responsibilities: Planning – The Service Asset and Configuration Manager is responsible for ensuring that the SACM Plan (read the article How to use ITIL to prepare the Service Asset & Configuration Management Plan to learn more about the plan) is created. November 1, 2016. Der Configuration Manager stellt die für das IT Service Management notwendigen Informationen über Infrastruktur und Services (. Therefore, the person responsible for the process can have the same job description. zur Aufnahme von Software-Master-Kopien auf CD/DVD. The SACM process affects almost everyone in the company and has interfaces to almost all other IT Service Management (ITSM) processes and functions. Ziel: ITIL Service Asset und Configuration Management stellt Informationen zu Configuration Items (Konfigurationselementen) bereit, die zur Erbringung von IT-Services erforderlich sind, einschließlich ihrer Beziehungen untereinander. Teil-Prozesse The processes • Change Management • Change Evaluation • Release and Deployment Management are integrated in more detail. The service asset and configuration management process (SACM) is an important process in the ITIL Service Transition stage of the ITIL service lifecycle. Step 3: IT Asset Manager determines the book value and residual for assets. But, those are not the only ones; actually, these were just a few of them. But, how about the importance of the process and its result? The primary objective of ITIL Service Asset and Configuration Management Process (ITIL SACM) is to identify, document and administrate all the Configuration Items (CIs) required for delivering IT services, including their relationships and dependencies. 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